Legal

Privacy Policy

This Policy explains how Quantix Prime Ltd (“Quantix”, “we”, “us”) collects and uses personal data when you use Quantix Prime.

Last updated: January 9, 2026

1. Who we are

The data controller is Quantix Prime Ltd. Contact: support@quantixprime.com.

2. What data we collect

  • Account data: email address, name (if provided), authentication metadata.
  • Usage data: basic event counts (e.g. exports, billing portal opens), error logs and diagnostics.
  • Project data: project metadata you enter (e.g. client/site reference), and generated outputs (e.g. BoQs).
  • Billing data: Stripe customer ID and subscription status. Card details are handled by Stripe and are not stored by Quantix.

3. How we use data

  • to provide and secure the Service;
  • to process subscriptions and manage access;
  • to improve product performance and reliability;
  • to respond to support requests.

4. Legal bases (UK GDPR / EU GDPR)

  • Contract: to provide the Service you request.
  • Legitimate interests: to secure, maintain, and improve the Service (e.g. preventing abuse, debugging).
  • Legal obligation: where required for tax, accounting, or compliance.
  • Consent: where required (e.g. certain cookies), if applicable.

5. Sharing and processors

We share data only as needed to run the Service. Key processors may include:

  • Stripe (payments and subscription management)
  • Hosting / infrastructure (e.g. our hosting provider for running the application)
  • Email delivery (for sign-in links, if enabled)

We do not sell your personal data.

6. International transfers

Some processors may process data outside the UK/EEA. Where this happens, we rely on appropriate safeguards (such as adequacy decisions or standard contractual clauses).

7. Data retention

We keep personal data only as long as necessary for the purposes described above, including legal, accounting, or reporting obligations. You may request deletion where applicable.

8. Security

We use reasonable technical and organisational measures to protect personal data. No method of transmission or storage is completely secure; you use the Service at your own risk.

9. Your rights

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal data, and to object or request portability. To exercise rights, contact support@quantixprime.com.

10. Cookies

We use essential cookies for authentication and basic operation. See our Cookies Policy for details.

11. Contact and complaints

For privacy questions: support@quantixprime.com.

If you are in the UK, you can complain to the ICO. If you are in the EU, you can complain to your local supervisory authority.